FAQs
Where is your matcha from?
Hawa Matcha sources single-origin teas from award-winning producers across Japan. Our Ceremonial Uji Blend and Houjicha Powder are sourced from Uji, Kyoto; our Okumidori single-cultivar matcha comes from Kagoshima; and our Ceremonial Blend is from Yame, Fukuoka. Sourcing from different regions allows you to explore the distinct characteristics and nuances each terroir brings to matcha.
How do I make matcha?
Usucha ('thin tea') Preparation
1. Heat water to 160-170°F.
2. Scoop 2-4g of matcha.
3. Sift matcha into chawan.
4. Add 50ml of hot water.
5. Whisk matcha in "M" motion for 20 seconds or until frothy.
6. Ready to enjoy!
Where do you ship?
We currently ship to the United States and Canada.
How much is shipping?
We offer free shipping for orders over $75 within the United States.
Orders under $75 ship at a $10 flat rate within the United States. Shipping to Canada is a $15 flat rate.
Customers receiving packages outside the United States are responsible for any applicable taxes and duties.
How do I track my order?
Once your order has been processed, you will receive a confirmation email with your order details, tracking number, and a link to our tracking page.
Please allow up to 12 hours for the tracking number to become active in our system. If you don't see tracking updates within 2 business days of receiving your confirmation email, please contact us at hello@hawamatcha.com
What do I do if I received the wrong item?
We are sorry to hear you received the wrong item. Please email us at hello@hawamatcha.com with a photo of the item you received and the name of the missing item(s), and we'll get this resolved for you.